Privacy Policy
Last Updated: 25/08/24
1. Introduction
Welcome to Factian. We are committed to protecting the privacy and security of our customers and website visitors. This privacy policy has been formulated to comply with the United Kingdom's General Data Protection Regulation (UK GDPR) and explains how we collect, use, share, and protect your personal information.
2. Information We Collect
To provide and improve our services, we collect various types of information, including:
- Personal Identification Information: Name, email address, phone number, etc.
- Demographic Information: Age, gender, preferences, interests, and favorites.
- Service Usage Information: Clothing sizes, style preferences, related to our fashiob services.
- Payment and Billing Information: Credit card details, billing address.
- Survey and Offer Information: Other details relevant to customer surveys and/or offers.
3. How We Use Your Information
Your information is vital for delivering our services and enhancing your experience. We use it to:
- Process and manage your orders.
- Maintain and manage your account.
- Enhance our products and services.
- Communicate with you, including sending promotional emails about new products, special offers, or other information we believe may interest you.
- Conduct market research to improve our offerings.
4. Data Sharing and Disclosure
We respect your privacy and do not sell, distribute, or lease your personal information to third parties without your explicit consent or unless legally required. By using Factian, you consent to allow us and our affiliates to process and utilize your personal data to enhance our products and services.
5. Data Security
Ensuring the security of your personal information is our priority. We have implemented appropriate physical, electronic, and managerial safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your information.
6. Your Rights
Under the UK GDPR, you are entitled to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your data, or cessation of its processing or collection.
- Opt-out of marketing communications at any time.
7. Cookies
We use cookies to improve your experience on our website by understanding how you use it. Further details on how we use cookies are available in our Cookies Policy.
8. Changes to Our Privacy Policy
We may modify this policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by updating the policy on our website and indicating the date of the latest revision.
9. Contact Us
For questions regarding this privacy policy or your personal data, please contact us using the provided contact information on our website.
Compliance and Cooperation with Regulatory Authorities
We regularly review our compliance with this privacy policy and adhere strictly to the guidelines provided by the UK Information Commissioner's Office (ICO). In the event of formal written complaints, we commit to contact the person who made the complaint to follow up. We will work cooperatively with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaint regarding the transfer of personal data that we cannot resolve with our users directly.
Why Factian?
Eco-Fashion Forward: Sustainability in every style.
Personal Stylist Match: Your style, expertly curated.
Expertly Curated: Your unique look, our sustainable touch.
Style Unlocked: Personalized fashion, made for you.
Tailored Stylist Services: Custom advice, no subscriptions.
Community Events: Exclusive fashion networking events.
Factian FAQs
Ask us anything
How does Factian promote sustainability?
Factian promotes sustainability by incorporating eco-conscious practices into our platform and styling services. Our stylists prioritize pieces from brands committed to ethical production, eco-friendly materials, and waste reduction. We encourage clients to build versatile, long-lasting wardrobes to reduce fashion waste. By choosing Factian, you're supporting a platform dedicated to promoting responsible fashion.
What is a FactianID?
A FactianID is a reflection of your unique fashion style, identified through our AI Styling Session. It helps us match you with the perfect stylist who specializes in curating outfits that resonate with your personal taste and sustainability values.
What should I expect during a styling session?
During your styling session, your stylist will work closely with you to understand your personal style, preferences, and any specific needs you have. They’ll provide personalized recommendations, outfit ideas, and advice tailored to your FactianID. If you’re interested in sustainable fashion, your stylist can guide you towards eco-friendly brands and practices. Sessions are collaborative, ensuring that the final recommendations reflect your unique taste.
Can I change my stylist?
Absolutely! If you feel like exploring different FactianIDs or would like a fresh perspective, you can request to be matched with another stylist through our platform.
Can I choose a stylist based on my budget?
Yes, Factian offers a range of stylists with varying pricing options. You can filter and select a stylist based on your budget and specific needs. This flexibility ensures you receive expert styling advice that fits within your financial comfort zone.
What is the return policy for items I purchase?
We strive for complete satisfaction with every purchase. If an item doesn't meet your expectations, please refer to our return policy detailed on our website for information on returns and exchanges.
What is the return policy for items I purchase?
Factian does not own or sell any of the recommended pieces directly. Instead, we connect you with brands through our platform. As such, the return policies are managed by the individual brands from which the items are purchased. Typically, you can return items within the brand's specified return window, provided they meet the brand's criteria (such as being unworn, unwashed, and with tags attached). For detailed return instructions and policies, please refer to the specific brand's website or customer service. Factian is here to assist if you have any questions, but all returns are handled by the brands themselves.
What if I don’t like the recommendations?
Our stylists strive to provide recommendations that align with your personal style and preferences. However, if you’re not satisfied with the selections, you’re encouraged to provide feedback directly to your stylist. They can make adjustments and offer alternative suggestions. Our goal is to ensure you feel confident and satisfied with your wardrobe choices.
Is there a free trial or consultation?
Yes, Factian offers a complimentary 15-minute initial meeting with your chosen stylist. This session allows you to discuss your needs, explore what the stylist can offer, and decide if it’s the right fit before committing to a full session.
Are the clothes included in the price of the stylist services?
No, the price of the stylist services does not include the cost of the clothes. Factian stylists will recommend pieces from various brands based on your style and preferences, but any items you choose to purchase will be at an additional cost. The cost of clothing is managed directly by the brands, and any purchases you make will be processed through them, not through Factian.